Refund Policy

Last updated: July 24, 2025

This Refund Policy outlines the conditions under which refunds may be issued for purchases made through the CallMyBot platform (“the Service”), operated by PicoUX (“we”, “our”, or “the Company”).

1. Billing Provider

All payments are processed securely by our official reseller and payment partner, Dodo Payments. As such, refund requests must comply with Dodo Payments's refund policies.

2. General Policy

As a general rule, purchases of subscriptions to the CallMyBot Service are non-refundable. By subscribing, you agree to the recurring nature of the service and that fees are due at the beginning of each billing cycle.

However, we may consider refund requests on a case-by-case basis in the following situations:

• Technical issues preventing access to the service that could not be resolved by our support team.
• Billing errors (e.g., double charges, incorrect plan).
• Unintentional renewals if the service was not used after the charge.

3. How to Request a Refund

If you believe you are eligible for a refund, please contact us with the following information:

• Your full name
• Email address used for the purchase
• Dodo Payments order number or invoice
• Reason for the refund request

We aim to respond to all refund inquiries within 5 business days.

4. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• Change of mind after subscription
• Failure to cancel a renewal in time
• Inappropriate or abusive use of the service
• Requests made more than 14 days after the original charge

5. Subscription Cancellations

You may cancel your subscription at any time through your account settings or via the Dodo Payments email receipt. Canceling your subscription will prevent future charges but does not trigger a refund for the current period unless otherwise eligible under this policy.

6. Contact

For all questions related to billing or refunds, please contact us at: contact@picoux.com